{"id":1753,"date":"2026-01-22T12:05:28","date_gmt":"2026-01-22T12:05:28","guid":{"rendered":"https:\/\/dev.vaulacrm.fi\/?p=1753"},"modified":"2026-10-19T20:16:35","modified_gmt":"2026-10-19T20:16:35","slug":"terms-of-service","status":"publish","type":"post","link":"https:\/\/dev.vaulacrm.fi\/sv\/dokument\/anvandarvillkor\/","title":{"rendered":"Anv\u00e4ndarvillkor"},"content":{"rendered":"\n

1. Parter<\/strong><\/h1>\n\n\n\n

Dessa anv\u00e4ndarvillkor reglerar tj\u00e4nsten Vaula CRM som tillhandah\u00e5lls av Alvarius Oy (FO-nummer 2529942-4, Bulevarden 46, 00120 Helsingfors, Finland) (\u201dTj\u00e4nsteleverant\u00f6ren\u201d).<\/p>\n\n\n\n

Den organisation eller person som anv\u00e4nder tj\u00e4nsten (\u201dAnv\u00e4ndaren\u201d) godk\u00e4nner villkoren genom att registrera sig eller anv\u00e4nda tj\u00e4nsten. Anv\u00e4ndning av tj\u00e4nsten inneb\u00e4r att dessa villkor godk\u00e4nns.<\/p>\n\n\n\n

2. Beskrivning av tj\u00e4nsten<\/strong><\/h1>\n\n\n\n

Vaula CRM \u00e4r ett webbl\u00e4sarbaserat CRM f\u00f6r B2B-f\u00f6rs\u00e4ljning. Alla funktioner som ing\u00e5r i den aktuella priss\u00e4ttningen finns tillg\u00e4ngliga utan separata till\u00e4ggspaket.<\/p>\n\n\n\n

Tj\u00e4nsteleverant\u00f6ren utvecklar tj\u00e4nsten kontinuerligt. Nya funktioner kan l\u00e4ggas till och befintliga \u00e4ndras. Anv\u00e4ndarna informeras om betydande \u00e4ndringar via e-post eller i tj\u00e4nsten minst 30 dagar i f\u00f6rv\u00e4g. Fortsatt anv\u00e4ndning av tj\u00e4nsten efter ett \u00e4ndringsmeddelande inneb\u00e4r att \u00e4ndringarna godk\u00e4nns.<\/p>\n\n\n\n

3. Avgifter och betalning<\/strong><\/h1>\n\n\n\n

Avgiften f\u00f6r tj\u00e4nsten f\u00f6ljer den g\u00e4llande prislistan som finns p\u00e5 vaulacrm.fi.<\/p>\n\n\n\n

Fakturering sker i f\u00f6rskott enligt vald faktureringsperiod (m\u00e5nad eller \u00e5r).<\/p>\n\n\n\n

Dr\u00f6jsm\u00e5lsr\u00e4nta debiteras enligt r\u00e4ntelagen.<\/p>\n\n\n\n

Om en prenumeration s\u00e4gs upp under en p\u00e5g\u00e5ende period \u00e5terbetalas inte den redan betalda perioden. Anv\u00e4ndaren beh\u00e5ller tillg\u00e5ngen till tj\u00e4nsten fram till faktureringsperiodens slut.<\/p>\n\n\n\n

4. Immateriella r\u00e4ttigheter och \u00e4gander\u00e4tt till data<\/strong><\/h1>\n\n\n\n

Programvaran Vaula CRM, dess struktur, utseende och alla tillh\u00f6rande immateriella r\u00e4ttigheter tillh\u00f6r Alvarius Oy.<\/p>\n\n\n\n

Anv\u00e4ndaren \u00e4ger alla uppgifter som hen f\u00f6r in i tj\u00e4nsten (kunddata, leads, anteckningar osv.). Tj\u00e4nsteleverant\u00f6ren anv\u00e4nder inte Anv\u00e4ndarens data f\u00f6r andra \u00e4ndam\u00e5l \u00e4n det tekniska tillhandah\u00e5llandet av tj\u00e4nsten.<\/p>\n\n\n\n

N\u00e4r avtalet upph\u00f6r levererar Tj\u00e4nsteleverant\u00f6ren p\u00e5 beg\u00e4ran Anv\u00e4ndarens data i ett maskinl\u00e4sbart format (CSV eller motsvarande) f\u00f6re radering.<\/p>\n\n\n\n

5. Anv\u00e4ndarens ansvar<\/strong><\/h1>\n\n\n\n
    \n
  • Anv\u00e4ndaren ansvarar f\u00f6r att de uppgifter som f\u00f6rs in \u00e4r korrekta och lagliga.<\/li>\n\n\n\n
  • Anv\u00e4ndaren f\u00f6rbinder sig att anv\u00e4nda tj\u00e4nsten endast f\u00f6r lagliga \u00e4ndam\u00e5l.<\/li>\n\n\n\n
  • Anv\u00e4ndaren ansvarar f\u00f6r att inloggningsuppgifterna f\u00f6rvaras och anv\u00e4nds p\u00e5 ett \u00e4ndam\u00e5lsenligt s\u00e4tt.<\/li>\n\n\n\n
  • Anv\u00e4ndaren ska utan dr\u00f6jsm\u00e5l underr\u00e4tta Tj\u00e4nsteleverant\u00f6ren vid uppt\u00e4ckt av obeh\u00f6rig \u00e5tkomst eller en s\u00e4kerhetsincident.<\/li>\n<\/ul>\n\n\n\n

    6. Tj\u00e4nsteleverant\u00f6rens ansvar och serviceniv\u00e5<\/strong><\/h1>\n\n\n\n

    Tj\u00e4nsteleverant\u00f6ren str\u00e4var efter h\u00f6g tillg\u00e4nglighet f\u00f6r tj\u00e4nsten. M\u00e5let \u00e4r 99,5 % tillg\u00e4nglighet per m\u00e5nad. Detta \u00e4r inget bindande SLA, utan ett m\u00e5l f\u00f6r tj\u00e4nstens utformning.<\/p>\n\n\n\n

    Tj\u00e4nsteleverant\u00f6ren ansvarar inte f\u00f6r:<\/p>\n\n\n\n

      \n
    • Indirekta skador eller utebliven vinst<\/li>\n\n\n\n
    • F\u00f6rlust av data som orsakas av Anv\u00e4ndarens agerande eller tredje part<\/li>\n\n\n\n
    • Tj\u00e4nsteavbrott som orsakas av force majeure eller tredjepartsinfrastruktur (t.ex. en molnleverant\u00f6r)<\/li>\n<\/ul>\n\n\n\n

      Tj\u00e4nsteleverant\u00f6ren ansvarar f\u00f6r skador som orsakats upps\u00e5tligen eller av grov oaktsamhet.<\/p>\n\n\n\n

      7. Dataskydd och s\u00e4kerhet<\/strong><\/h1>\n\n\n\n

      Personuppgifter behandlas enligt den separata integritetspolicy som finns p\u00e5 vaulacrm.fi.<\/p>\n\n\n\n

      Tj\u00e4nsteleverant\u00f6ren vidtar l\u00e4mpliga tekniska och organisatoriska s\u00e4kerhets\u00e5tg\u00e4rder i enlighet med EU:s allm\u00e4nna dataskyddsf\u00f6rordning (GDPR) och till\u00e4mplig lagstiftning.<\/p>\n\n\n\n

      8. \u00c4ndringar av villkoren<\/strong><\/h1>\n\n\n\n

      Tj\u00e4nsteleverant\u00f6ren f\u00f6rbeh\u00e5ller sig r\u00e4tten att \u00e4ndra dessa villkor. Anv\u00e4ndarna informeras om betydande \u00e4ndringar via e-post eller i tj\u00e4nsten minst 30 dagar innan de tr\u00e4der i kraft.<\/p>\n\n\n\n

      Om Anv\u00e4ndaren inte godk\u00e4nner de \u00e4ndrade villkoren kan prenumerationen s\u00e4gas upp utan extra avgifter innan \u00e4ndringarna tr\u00e4der i kraft. Fortsatt anv\u00e4ndning efter ikrafttr\u00e4dandet inneb\u00e4r att de nya villkoren godk\u00e4nns.<\/p>\n\n\n\n

      9. Avtalstid och upph\u00f6rande<\/strong><\/h1>\n\n\n\n

      Avtalet g\u00e4ller tills vidare och b\u00f6rjar n\u00e4r tj\u00e4nsten aktiveras.<\/p>\n\n\n\n

      Anv\u00e4ndaren kan n\u00e4r som helst s\u00e4ga upp tj\u00e4nsten med 30 dagars upps\u00e4gningstid. Upps\u00e4gningen ska skickas skriftligen till info@vaulacrm.fi.<\/p>\n\n\n\n

      Tj\u00e4nsteleverant\u00f6ren f\u00e5r h\u00e4va avtalet med omedelbar verkan om:<\/p>\n\n\n\n

        \n
      • Anv\u00e4ndaren v\u00e4sentligt bryter mot dessa villkor och inte r\u00e4ttar till \u00f6vertr\u00e4delsen inom 14 dagar efter ett skriftligt meddelande<\/li>\n\n\n\n
      • Anv\u00e4ndaren anv\u00e4nder tj\u00e4nsten f\u00f6r olagliga \u00e4ndam\u00e5l<\/li>\n\n\n\n
      • Betalningen \u00e4r mer \u00e4n 60 dagar f\u00f6rsenad<\/li>\n<\/ul>\n\n\n\n

        10. Nedl\u00e4ggning av tj\u00e4nsten<\/strong><\/h1>\n\n\n\n

        Om Alvarius Oy beslutar att l\u00e4gga ned Vaula CRM informeras anv\u00e4ndarna minst 90 dagar i f\u00f6rv\u00e4g.<\/p>\n\n\n\n

        Under meddelandefristen f\u00e5r Anv\u00e4ndarna m\u00f6jlighet att exportera sina uppgifter i ett maskinl\u00e4sbart format. Tj\u00e4nsteleverant\u00f6ren hj\u00e4lper vid behov till med data\u00f6verf\u00f6ringen.<\/p>\n\n\n\n

        11. Till\u00e4mplig lag och tvister<\/strong><\/h1>\n\n\n\n

        Dessa villkor regleras av finsk lag.<\/p>\n\n\n\n

        Eventuella tvister l\u00f6ses i f\u00f6rsta hand genom f\u00f6rhandlingar mellan parterna. Om f\u00f6rhandlingarna inte leder till en l\u00f6sning avg\u00f6rs tvisten av Helsingfors tingsr\u00e4tt.<\/p>\n\n\n\n

        12. Kontakt<\/strong><\/h1>\n\n\n\n

        Vid fr\u00e5gor om dessa villkor, kontakta:<\/p>\n\n\n\n

        Alvarius Oy \/ Vaula CRM<\/p>\n\n\n\n

        E-post: info@vaulacrm.fi<\/p>\n\n\n\n

        Bulevarden 46, 00120 Helsingfors, Finland<\/p>\n\n\n\n

        G\u00e4ller fr\u00e5n: 21.5.2026<\/p>\n","protected":false},"excerpt":{"rendered":"

        1. Parter Dessa anv\u00e4ndarvillkor reglerar tj\u00e4nsten Vaula CRM som tillhandah\u00e5lls av Alvarius Oy (FO-nummer 2529942-4, Bulevarden 46, 00120 Helsingfors, Finland) (\u201dTj\u00e4nsteleverant\u00f6ren\u201d). Den organisation eller person som anv\u00e4nder tj\u00e4nsten (\u201dAnv\u00e4ndaren\u201d) godk\u00e4nner villkoren genom att registrera sig eller anv\u00e4nda tj\u00e4nsten. Anv\u00e4ndning av tj\u00e4nsten inneb\u00e4r att dessa villkor godk\u00e4nns. 2. Beskrivning av tj\u00e4nsten Vaula CRM \u00e4r ett webbl\u00e4sarbaserat […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-1753","post","type-post","status-publish","format-standard","hentry","category-documents"],"yoast_head":"\nAnv\u00e4ndarvillkor<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:locale:alternate\" content=\"en_US\" \/>\n<meta property=\"og:locale:alternate\" content=\"fi\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Anv\u00e4ndarvillkor\" \/>\n<meta property=\"og:description\" content=\"1. 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