{"id":1755,"date":"2026-01-22T12:07:33","date_gmt":"2026-01-22T12:07:33","guid":{"rendered":"https:\/\/dev.vaulacrm.fi\/?p=1755"},"modified":"2026-10-19T20:16:35","modified_gmt":"2026-10-19T20:16:35","slug":"subscription-terms-and-billing","status":"publish","type":"post","link":"https:\/\/dev.vaulacrm.fi\/sv\/dokument\/prenumerations-och-faktureringsvillkor\/","title":{"rendered":"Prenumerations- och faktureringsvillkor"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Tj\u00e4nsteleverant\u00f6ren<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Alvarius Oy<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">FO-nummer: 2529942-4<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Adress: Bulevarden 46, 00120 Helsingfors, Finland<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">E-post: info@vaulacrm.fi<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>1. Prenumerationsmodell och priser<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Vaula CRM erbjuds med licens per anv\u00e4ndare. Alla funktioner ing\u00e5r i priset utan separata till\u00e4ggspaket.<\/p>\n\n\n\n<figure class=\"wp-block-table has-medium-font-size\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Licens<\/strong><\/td><td><strong>Pris<\/strong><\/td><td><strong>M\u00e5nadskostnad<\/strong><\/td><td><strong>Observera<\/strong><\/td><\/tr><tr><td>M\u00e5nadslicens<\/td><td>29 EUR \/ anv\u00e4ndare \/ m\u00e5nad<\/td><td>29 EUR \/ m\u00e5nad<\/td><td>Faktureras m\u00e5nadsvis<\/td><\/tr><tr><td><strong>\u00c5rslicens<\/strong><\/td><td><strong>300 EUR \/ anv\u00e4ndare \/ \u00e5r<\/strong><\/td><td><strong>25 EUR \/ m\u00e5nad<\/strong><\/td><td><strong>14 % besparing j\u00e4mf\u00f6rt med m\u00e5nadslicens<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><em>Alla priser \u00e4r exklusive moms (moms 0 %). Till\u00e4mplig moms l\u00e4ggs till fakturorna.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>2. Licenshantering<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Kundorganisationen kan k\u00f6pa valfritt antal licenser.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Licenser \u00e4r personliga men kan \u00f6verf\u00f6ras till en ny anv\u00e4ndare inom organisationen via Vaula CRM:s anv\u00e4ndarinst\u00e4llningar.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">K\u00f6pta licenser \u00e5terbetalas inte om antalet anv\u00e4ndare minskar under en faktureringsperiod.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Ytterligare licenser kan k\u00f6pas n\u00e4r som helst. Licensavgiften ber\u00e4knas proportionellt f\u00f6r den \u00e5terst\u00e5ende faktureringsperioden.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>3. \u00c4ndring av prenumeration och faktureringsperiod<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Det g\u00e5r att byta mellan m\u00e5nads- och \u00e5rsfakturering.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">\u00c4ndringar i faktureringen eller antalet licenser tr\u00e4der i kraft vid b\u00f6rjan av n\u00e4sta faktureringsperiod.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Fakturering sker i f\u00f6rskott enligt vald faktureringsperiod (m\u00e5nad eller \u00e5r).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>4. Pris\u00e4ndringar<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Tj\u00e4nsteleverant\u00f6ren f\u00f6rbeh\u00e5ller sig r\u00e4tten att \u00e4ndra priserna. Befintliga kunder informeras om pris\u00e4ndringar via e-post minst 60 dagar innan de tr\u00e4der i kraft.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Om Anv\u00e4ndaren inte godk\u00e4nner de nya priserna kan prenumerationen s\u00e4gas upp utan extra avgifter innan pris\u00e4ndringen tr\u00e4der i kraft.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>5. Upps\u00e4gning<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Prenumerationen kan s\u00e4gas upp via Vaula CRM-applikationen eller genom att kontakta info@vaulacrm.fi.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Upps\u00e4gningen tr\u00e4der i kraft vid slutet av den p\u00e5g\u00e5ende faktureringsperioden. Kunden beh\u00e5ller tillg\u00e5ngen till Tj\u00e4nsten till slutet av perioden.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Redan betalda prenumerationsavgifter eller faktureringsperioder \u00e5terbetalas inte om prenumerationen s\u00e4gs upp under en p\u00e5g\u00e5ende period.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Den kostnadsfria provperioden kan avslutas n\u00e4r som helst under provperioden utan kostnad.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Tj\u00e4nsteleverant\u00f6ren skickar en p\u00e5minnelse via e-post till Kunden 14 dagar innan tillg\u00e5ngen till Tj\u00e4nsten upph\u00f6r och Kundens data raderas.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Kunden kan exportera sina uppgifter i ett maskinl\u00e4sbart format (CSV eller motsvarande) innan tillg\u00e5ngen till Tj\u00e4nsten upph\u00f6r.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Efter att tillg\u00e5ngen till Tj\u00e4nsten upph\u00f6rt raderas Kundens milj\u00f6 och alla uppgifter i den inom 30 dagar. Raderade uppgifter kan inte \u00e5terst\u00e4llas.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>6. Betalning, fakturering och leverans av Tj\u00e4nsten<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Vaula CRM \u00e4r en SaaS-tj\u00e4nst som levereras elektroniskt. Leveransen av Tj\u00e4nsten p\u00e5b\u00f6rjas efter best\u00e4llningen. Tj\u00e4nsteleverant\u00f6ren kontaktar Kunden inom 24 timmar och l\u00e4mnar elektroniskt de uppgifter som beh\u00f6vs f\u00f6r att f\u00e5 tillg\u00e5ng till och b\u00f6rja anv\u00e4nda Tj\u00e4nsten. Inga separata leveransavgifter tas ut.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Tillg\u00e4ngliga betalningsmetoder visas under betalningsprocessen. N\u00e4tbetalningar f\u00f6rmedlas av Paytrail Oyj, som fungerar som betaltj\u00e4nstleverant\u00f6r.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Om Kunden betalar Tj\u00e4nsten med faktura:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">skickas fakturorna elektroniskt till den faktureringsadress som Kunden angett<\/li>\n\n\n\n<li class=\"has-medium-font-size\">\u00e4r betalningsvillkoret 14 dagar netto fr\u00e5n fakturadatum<\/li>\n\n\n\n<li class=\"has-medium-font-size\">debiteras lagstadgad dr\u00f6jsm\u00e5lsr\u00e4nta p\u00e5 f\u00f6rsenade betalningar<\/li>\n\n\n\n<li class=\"has-medium-font-size\">skickas en betalningsp\u00e5minnelse f\u00f6r obetalda fakturor. Om en betalning \u00e4r mer \u00e4n 30 dagar f\u00f6rsenad f\u00f6rbeh\u00e5ller sig Tj\u00e4nsteleverant\u00f6ren r\u00e4tten att st\u00e4nga av \u00e5tkomsten till Tj\u00e4nsten tills betalningen har kommit in.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Betaltj\u00e4nstleverant\u00f6r<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Betaltj\u00e4nstleverant\u00f6r<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Paytrail Oyj fungerar som f\u00f6rmedlande betaltj\u00e4nstleverant\u00f6r och \u00e4r ett auktoriserat betalningsinstitut. Paytrail Oyj visas som mottagare p\u00e5 ditt bank- eller kreditkortsutdrag. Paytrail Oyj f\u00f6rmedlar betalningen till s\u00e4ljaren. Vid reklamationer, kontakta webbplatsen d\u00e4r betalningen gjordes.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Paytrail Oyj<br>Innova 2<br>Lutakonaukio 7<br>40100 Jyv\u00e4skyl\u00e4<br>FO-nummer 2122839-7<br>paytrail.com\/en\/consumer\/information-about-paying<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>7. Till\u00e4mplig lag och tvister<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Dessa prenumerationsvillkor regleras av finsk lag.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Eventuella tvister l\u00f6ses i f\u00f6rsta hand genom f\u00f6rhandlingar mellan parterna. Om f\u00f6rhandlingarna inte leder till en l\u00f6sning avg\u00f6rs tvisten av Helsingfors tingsr\u00e4tt.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">8. Avtalstid och upph\u00f6rande<\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Avtalet g\u00e4ller tills vidare och b\u00f6rjar n\u00e4r Tj\u00e4nsten tas i bruk.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Kunden kan n\u00e4r som helst s\u00e4ga upp Tj\u00e4nsten via Vaula CRM-applikationen eller genom ett skriftligt meddelande till <a href=\"mailto:info@vaulacrm.fi\">info@vaulacrm.fi<\/a>. Upps\u00e4gningen tr\u00e4der i kraft vid slutet av den p\u00e5g\u00e5ende faktureringsperioden och Kunden beh\u00e5ller tillg\u00e5ngen till Tj\u00e4nsten till slutet av perioden.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Tj\u00e4nsteleverant\u00f6ren f\u00e5r h\u00e4va Avtalet med omedelbar verkan om:<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Kunden v\u00e4sentligt bryter mot dessa villkor och inte r\u00e4ttar till \u00f6vertr\u00e4delsen inom 14 dagar efter att ha f\u00e5tt ett skriftligt meddelande<br>Kunden anv\u00e4nder Tj\u00e4nsten f\u00f6r olagliga \u00e4ndam\u00e5l<br>en betalning \u00e4r mer \u00e4n 60 dagar f\u00f6rsenad.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">G\u00e4ller fr\u00e5n: 21.5.2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tj\u00e4nsteleverant\u00f6ren Alvarius Oy FO-nummer: 2529942-4 Adress: Bulevarden 46, 00120 Helsingfors, Finland E-post: info@vaulacrm.fi 1. Prenumerationsmodell och priser Vaula CRM erbjuds med licens per anv\u00e4ndare. Alla funktioner ing\u00e5r i priset utan separata till\u00e4ggspaket. Licens Pris M\u00e5nadskostnad Observera M\u00e5nadslicens 29 EUR \/ anv\u00e4ndare \/ m\u00e5nad 29 EUR \/ m\u00e5nad Faktureras m\u00e5nadsvis \u00c5rslicens 300 EUR \/ anv\u00e4ndare \/ [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-1755","post","type-post","status-publish","format-standard","hentry","category-documents"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Prenumerations- och faktureringsvillkor<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:locale:alternate\" content=\"en_US\" \/>\n<meta property=\"og:locale:alternate\" content=\"fi\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Prenumerations- och faktureringsvillkor\" \/>\n<meta property=\"og:description\" content=\"Tj\u00e4nsteleverant\u00f6ren Alvarius Oy FO-nummer: 2529942-4 Adress: Bulevarden 46, 00120 Helsingfors, Finland E-post: info@vaulacrm.fi 1. 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